If you need further assistance, please contact our customer service team by email at:

cs@daehair.com

Dae Hair Customer Support

<span style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We use 3 Shipping Carriers: Visit <a class="fr-strong" href="https://track.firstmile.com/">First Mile</a>, <a class="fr-green fr-strong" href="https://www.gls-us.com/track-and-trace">GLS</a>, or <a class="fr-strong" href="https://www.fedex.com/fedextrack/">FedEx&#xA0;</a>and enter your tracking number for the most updated information on your order. From there, you can also click &#x201C;DELIVERY PARTNER TRACKING&#x201D; to see the last carrier delivering your package to you!&#xA0; <span style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Please note that if you go directly to the delivery partner&apos;s website (such as USPS), you will not see tracking movement until your package reaches your local postal delivery center. <span style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">If you have Route Package Protection please follow the steps below:This allows you to file a claim if something happens to your package, and we recommend doing so ASAP! They should be able to refund your order.To file a claim, click the following link and use the information below:<a data-fr-linked="true" href="https://claims.route.com/">https://claims.route.com/</a>&#xA0;(<a data-fr-linked="true" href="https://claims.route.com/">https://claims.route.com/</a>)If it has been over 5 business days with no tracking changes and you DO NOT have Route Package Protection, please reach out to us at <a href="mailto:cs@daehair.com" id="isPasted">cs@daehair.com</a>.

We use 3 Shipping Carriers: Visit First Mile, GLS, or FedEx and enter your tracking number for the most updated information on your order. From there, you can also click “DELIVERY PARTNER TRACKING” to see the last carrier delivering your package to y

My tracking hasn’t moved at all and it's been a few days since I received my shipment notification email.

Orders

Which Dae products are safe for color-treated hair?

How do I know which Dae products are best for my hair type & texture?

What products are ideal for oily or fine hair?

What products are ideal for dry, dull or moisture resistant hair?

What products are ideal for coarse, curly hair?

Is the Monsoon Moisture Mask OK to use on fine, thin or oily hair?

What makes Dae formulas different from other hair care brands?

Are Dae products gluten-free?

Are your products nut-free?

Are Dae products vegan?

Does Dae test on animals?

Are your products organic?

What is the shelf life of Dae products?

Why don’t you formulate with parabens, SLS, SLES, phthalates, or synthetic dyes?

Do you have gift cards?

Do you offer gift receipts and a personal note?

When Will The Signature Citrus Perfume Be Back In Stock?

When Will the Monsoon Shampoo & Conditioner Be Back In Stock?

How Is Mirage Mist Leave In Different?

What are the key benefits of Mirage Mist?

How To Use Mirage Mist

What is the scent of Mirage Mist?

What is the hero ingredient in the Mirage Mist?

Mirage Mist Leave In

What is Violet Hour Purple Shampoo?

How does Violet Hour Purple Shampoo work?

Will Violet Hour Purple Shampoo help with brassiness?

Will Violet Hour Purple Shampoo make my hair purple?

Is Violet Hour Purple Shampoo only for blonde hair?

Is Violet Hour Purple Shampoo a toner?

Can Violet Hour Purple Shampoo lighten hair?

How often should you use purple shampoo?

When can I expect results from using Violet Hour Purple Shampoo?

What makes Violet Hour Purple Shampoo purple?

Is Violet Hour Purple Shampoo clean?

Should I use anything after Violet Hour Purple Shampoo?

Will Violet Hour Purple Shampoo dry out my hair?

Does Violet Hour Purple Shampoo clean the hair?

How should I use the Violet Hour Purple Shampoo?

Should I wash my hair with warm water or cold water when using the Violet Hour Purple Shampoo?

Why did you update your sulfate-free claim?

Does Violet Hour Purple Shampoo contain synthetic colors or is Violet Hour Purple Shampoo naturally colored?

What is included in the Purple Shampoo Influencer Kit?

Are you going to sell the hair clip separately?

What dimensions are the hair clip?

Violet Hour Purple Shampoo

What is Fairy Duster Dry Shampoo?

How do I use the Fairy Duster Dry Shampoo?

How does the Fairy Duster Dry Shampoo Pump work?

Is the Fairy Duster Dry Shampoo safe on color-treated hair?

Is the Fairy Duster Dry Shampoo TSA Friendly?

Does the Fairy Duster Dry Shampoo add volume to my hair?

Does the Fairy Duster Dry Shampoo have a scent?

Is the Fairy Duster Dry Shampoo clean?

Will this product help extend styles after application?

Can this product be used for coarse curly / or natural hair?

Is powder in the Fairy Duster Dry Shampoo transparent once applied?

What are the ingredients to the Fairy Duster Dry Shampoo?

What is the difference between the Fairy Duster Dry Shampoo non-aerosol bottle and an aerosol bottle.

When Will The Fairy Duster Kabuki Brush Be Back In Stock?

Fairy Duster Dry Shampoo

Do You Sell In Salons?

Do you have a contact email for influencer/collaborations?

Do You Offer Cosmetology Pro Discounts?

What should I do if a product component, like a sprayer, breaks?

General FAQs

Products

Where is Dae based?

Where are Dae products made?

What does Dae mean?

How do you pronounce Dae?

Where can I purchase Dae products?

Our Brand

How long will it take to get my order?

How do I know if my order has been received?

How do I cancel an order?

How do I change an order?

What should I do if my tracking says "delivered," but I have not received my order?

Can I change my shipping address after my order has been processed?

Do you offer gift wrap?

I need to get in touch with customer support. What's the best way to reach you?

Can I place a order for large quantities or corporate gifting?

What is your return policy?

Do You Ship Internationally?

What happens if my package is lost, stolen or damaged?

Is delivery protection available for my package?

Will you give me a return or refund if I bought your product through Sephora or Amazon?

What payment methods are accepted on your site?

Who can I contact if I have questions about credit charges, my order, or returns and refunds?

How do I initiate a return for a product I'm not entirely satisfied with?

Shipping + Returns

What is the Daedreamers Club?

Can I combine a discount code with a sale on the website?

Do you offer sales, promotions or discounts on Dae products?

Can I redeem multiple rewards in one order?

Promotional Codes + Rewards + Offers

How can I change my shipping address after placing an order?

How do I report a quality issue with a product I received?

How can I clean my Vegan Detangle Style Brush?

How can I cancel my order and get a refund?

Do you offer product samples, and how can I try your products before purchasing the full size?

My tracking hasn’t moved at all and it's been a few days since I received my shipment notification email.Updated a year ago