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How can I change my shipping address after placing an order?
If you need to change the shipping address after placing an order, please contact our customer service team as soon as possible. We may be able to update the address if your order has not yet been dispatched. Provide the correct shipping address, and
How do I report a quality issue with a product I received?
If you believe you have received a product that has been tampered with or is not up to our quality standards, please contact our customer service team. Provide photos of the product and the lot code for our quality control team to assess. We may offe
How can I clean my Vegan Detangle Style Brush?
You can clean your Vegan Detangle Style Brush by following the guide available at https://daehair.com/blogs/desert-diary/how-to-clean-your-hairbrush#:~:text=Start%20by%20removing%20any%20loose,an%20absorbing%20surface%20to%20dry. If you require furt
How can I cancel my order and get a refund?
If your order has not been fulfilled yet, you can cancel it and receive a refund. The funds will be returned to the original form of payment within a specified date range. If you need assistance or wish to cancel your order, please contact our custom
Do you offer product samples, and how can I try your products before purchasing the full size?
We're excited that you're interested in trying our products! Currently, we do not offer samples; however, we are considering it for the future. Meanwhile, we recommend our assortment of travel-sized items available for purchase. It's a great way to t
Who do I contact for PR and marketing inquiries?
For PR and marketing inquiries, we invite you to get in touch with our collaboration team - [email protected]. Please send your queries or proposals to the specified email addresses provided. Once your message has been received, our team will revie
What if an item is missing from my shipment?
If an item you ordered is missing from your shipment, please contact our customer service team immediately at [email protected]. We will initiate a replacement for the missing product, which will be shipped out within an indicated date range.
How do I collaborate with your company or receive donations for an event?
Thank you for considering us for your event or collaboration! We truly appreciate your interest in our company. If you're looking to collaborate or request donations for giveaways, samples, or items for your event, please reach out to our collaborati
What do I do if I receive a damaged or defective product?
If you receive a damaged or defective product, please take a photo of the product and the lot code stamped at the bottom of the bottle, if possible, and send this to us. Confirm your shipping address, and we can arrange for a replacement to be sent o
What should I do if my delivery is missed or delayed?
If your delivery seems to be missed or is delayed, please check the tracking details for the latest update. If the item shows as delivered and you haven't received it, or if the tracking appears stalled, please contact customer service so we can look