What should I do if my tracking says "delivered," but I have not received my order?Updated a year ago

Some packages may show as “delivered” when they arrive at the carrier’s local facility, rather than at your doorstep. If your order doesn’t arrive after 3 business days of your tracking status showing “delivered,” and you DO NOT have Route Package Protection please reach out to us at [email protected]!

If you opted in for Route Package Protection and you did not receive your order please follow the steps below:

This allows you to file a claim if something happens to your package, and we recommend doing so ASAP! They should be able to refund your order.

To file a claim, click the following link and use the information below:

Filing A Claim With Route Package Protection